Step 1: Contact us

When you speak to one of our claim specialists, they will take details about your accident or problem with your property and assess and advise whether you can make a claim and whether we can act for you on a no win no fee basis.

Please contact us by completing the claims consultation form above or call us on 01213 696969 to speak to one of our claims specialists about your compensation claim.

 Step 2: Claim Assessment

One of our Specialists will assess your personal injury claim and set out a strategy for pursuing your claim to ensure that you receive the maximum amount of compensation for your injury.

• Assessment and Prospects of Success

Your specialist will gather more details about your issues and evidence in support of your claim.  This may be face to face or over the phone. Your claim will then be submitted to the other party and depending upon the type of claim, specific timescales for a response will be required for a response.

•  Letter of claim

We will send the Defendant a ‘Letter of Claim’ setting out full details of your personal injury claim and confirming that you intend to claim compensation for the injuries caused by their fault.

•  Expert Evidence

 In the majority of cases, it will be necessary to instruct an expert to assess your issues. If you need a medical assessment we will obtain all of your medical records where appropriate and arrange the appointment for you and advise when and where this will be. We will do our utmost to make sure that this appointment takes place as near to your home as possible.

•  Schedule of Losses

Your specialist will discuss with you and prepare a Schedule of Losses listing all of the financial losses that you wish to claim such as loss of earnings, vehicle damage, care claim and any other item which is relevant to your personal injury claim.

•  Valuation Advice

Your specialist claims handler will set out your case to you once the report is received and your Schedule of Losses is finalised and value your claim and write to you with their advice for your approval.

 Step 3: Claim Proceeds

 Your specialist claims handler will handle contact with the other party and negotiate on your behalf in terms of both liability (responsibility for the accident) and quantum (the valuation of your claim).  Only if an agreement cannot be reached by negotiation would the case go to court. You will be kept advised of progress throughout the negotiations about the personal injury claim.

• Claim Accepted

If the Defendant accepts responsibility for your claim, your personal injury specialist will negotiate with the Defendant about the amount of compensation you should receive.

•  Claim Disputed

If the Defendant disputes liability (responsibility for the accident) and/or quantum (the valuation of your claim), then it may be necessary for the case to come before the court for the court to make an independent assessment of the claim.   

If it is necessary for your claim to be decided by the court, we will make sure that you are represented by a specially qualified solicitor or barrister. We will guide you through the entire court process so that your claim runs as smoothly as possible.

Step 4: Claim Settled

• Negotiated settlement

In many cases, a settlement can be reached between the parties without the need to involve the court. In which case, you should receive your compensation within a few weeks of a settlement being agreed.

•  Case Won

If your claim goes to court and the court finds in your favour, the court will make an order for the compensation they consider is due. In these circumstances, you should receive your compensation within a few weeks of the court order.

•  Case Lost

If the court decides against you, an order will probably be made for you to pay the Defendants costs. However, as you will have taken out a litigation insurance policy, these costs and your solicitors’ costs will be paid by this insurance.

So – by using our no win no fee services, if you win and you receive your compensation; lose and you won’t pay a penny.